Service Manager - Tampa

Job Title: Service Manager
Department: Service
Reports To: General Manager
FLSA Status: Exempt

SUMMARY
The Service Manager is responsible for directing and coordinating all Service Department activities of Nextran Truck Center.

ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.

• Monitor performance vs. budget on a daily basis.
• Ensure a safe and clean working environment.
• Inspect and monitor warranty operation.
• Interact with appropriate manufacturer’s personnel to ensure outstanding customer service and to ensure proper procedures are being followed by dealer personnel.
• Recruit, hire, develop and manage service department personnel. Ensure technicians are certified and necessary training classes are scheduled. Address complaints and resolve personnel issues in accordance with established Nextran policies.
• Conduct monthly technician meetings.
• Interface with customers as necessary to provide the best level of service available and resolve customer disputes.
• Ensure that proper procedures are being followed and correct policies are in place to meet customer and company needs.
• Monitor (daily) all open R.O. status to ensure that all finished repair orders are posted and closed within 72 hours of completion.
• Ensure that Service Dispatch is being utilized to the fullest.
• Monitor and maintain efficiency and productivity goals.

QUALIFICATIONS
The qualifications listed below are representative of preferred knowledge, skills, and/or abilities.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The ideal candidate will have:

• Minimum seven years heavy duty truck mechanical experience
• Three to five years of supervisory experience
• Verbal and written communication skills necessary for communicating with customers, management, employees and vendors
• Basic computer skills
• Ability to understand financial information as it pertains to dealership operations
• High School Diploma – College or Technical training preferred but not mandatory
• Valid CDL license

Essential duties and related qualifications may be changed as needed to meet the changing demands of the organization.  Nextran Corporation is an Equal Employment Opportunity Employer and a Drug Free Workplace.

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