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Job Title: Service Manager Department: Service Reports To: General Manager FLSA Status: Exempt
SUMMARY
The Service Manager is responsible for directing and coordinating all Service Department activities of Nextran Truck Center.
ESSENTIAL RESPONSIBILITIESinclude the following. Other duties may be assigned.
Monitor performance vs. budget on a daily basis.
Ensure a safe and clean working environment.
Inspect and monitor warranty operation.
Interact with appropriate manufacturer’s personnel to ensure outstanding customer service and to ensure proper procedures are being followed by dealer personnel.
Recruit, hire, develop and manage service department personnel. Ensure technicians are certified and necessary training classes are scheduled. Address complaints and resolve personnel issues in accordance with established Nextran policies.
Conduct monthly technician meetings.
Interface with customers as necessary to provide the best level of service available and resolve customer disputes.
Ensure that proper procedures are being followed and correct policies are in place to meet customer and company needs.
Monitor (daily) all open R.O. status to ensure that all finished repair orders are posted and closed within 72 hours of completion.
Ensure that Service Dispatch is being utilized to the fullest.
Monitor and maintain efficiency and productivity goals.
QUALIFICATIONS The qualifications listed below are representative of preferred knowledge, skills, and/or abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ideal candidate will have:
Minimum seven years heavy duty truck mechanical experience
Three to five years of supervisory experience
Verbal and written communication skills necessary for communicating with customers, management, employees and vendors
Basic computer skills
Ability to understand financial information as it pertains to dealership operations
High School Diploma – College or Technical training preferred but not mandatory
Valid CDL license
Essential duties and related qualifications may be changed as needed to meet the changing demands of the organization. Nextran Corporation is an Equal Employment Opportunity Employer and a Drug Free Workplace.
