Job Title: Parts Counter Sales
Location: Atlanta/College Park, Georgia
Department: Parts Department
Reports To: Parts Manager
Sales at the Customer Counter require knowledge of chassis records, parts nomenclature, price books, chassis models, component models, supplier components, part interchange, pricing, credit information, parts backorder procedure, parts counter systems, telephone manners and techniques, and last but not least, salesmanship – especially in selling related parts and accessories.
Sales at the Shop Counter require all of the above plus the ability to analyze and interpret repair orders to determine parts that may be needed. Expeditious handling of shop counter parts sales will maximize mechanics productivity and ultimately result n a benefit to the Distributor in the form of faster truck repairs. The customer will benefit in the form of reduced labor charges and, in turn, customer satisfaction will enhance the repairs shop’s potential for new and continued business.
The physical abilities require a Counter Sales Person to have computer knowledge and skills to research parts and print invoices. Going to and from the counter sales area to the warehouse to retrieve parts purchased and check on inventory when a customer calls to inquire. Going out to the service area to view a repair in process and see the part or parts needed to complete the repairs. Climbing up and down on the truck is sometimes necessary. Lifting of parts and the transfer from warehouse to counter is sometimes required and the approx weight lifted can be up to 60 pounds.