Job Title: Medium-/Heavy-duty Mobile Service Technician
Department: Service @ Atlanta, Duluth & Kennesaw
Reports to: Service Manager
FLSA Status: Non-Exempt
Hours: Day Shift with possible afterhours or on-call time
The Mobile Service Technician at Nextran Truck Centers is a skilled position that is responsible for repairing and maintaining our customers Medium & Heavy Duty Trucks on site or on the road. This includes driving to site, diagnosing issues, preventative maintenance, repairs, disassembly and re-assembly, and writing detailed work notes. Technician must have valid driver’s license and be insurable by Nextran Corporation insurance carrier.
Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
Diagnoses cause of malfunctions and performs repair.
Communicates with parts department to obtain needed parts.
Technician must be able to appropriately interact with customer.
Saves and tags parts of the job if under warranty or if requested by the customer.
Examines assigned vehicle to determine if further safety or service work is required or recommended.
Communicates with service advisor/dispatcher immediately on repair updates and or delays.
Documents all work performed and recommended on the repair order.
Supervises work of any apprentice technicians as assigned.
Reports machinery defects or malfunctions to supervisor.
Ensures that vehicle is kept clean. Notifies service advisor/dispatcher immediately of anything that has happened to change the appearance or condition of the vehicle.
Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as when they were received.
Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Keeps abreast of manufacturer technical bulletins.
Operates all tools/equipment in a safe manner and reports any safety issues immediately to management.
Skills and Qualifications
Two plus years related experience and/or training; or equivalent combination of education and experience.
ASE Certification a plus
Cummins Engine Repair Certification a plus
Basic computer skills
High School Diploma- College or Technical training preferred, but not required
Valid CDL License a plus
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve problems and deal with a variety of variables in situations with only limited resources. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is
Regularly required to use hands to finger, handle, or feel and reach with hands and arms.
Use of torque wrenches, air powered tools or hand tools.
Use of arms in a raised position above shoulder level for prolong periods of time. Use of creeper or rolling device to enable tech to work underneath vehicle.
The employee frequently is required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The employee is required to stand and sit for extended periods of time (hours) while making repairs.
Entry or exit from the cab of the truck.
Climb to a safe position to access the engine compartment area, firewall or roof of a vehicle to perform repairs.
The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to push/pull large tool chest from vehicle to vehicle.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to vibration. The noise level in the work environment is usually loud.
Essential duties and related qualifications may be changed as needed to meet the changing demands of the organization. Nextran Corporation is an Equal Employment Opportunity Employer and a Drug Free Workplace.